It's not possible to create a live chat, I have been unable to contact the help centre by phone and I have no idea whether or not I need to book an engineer. The adaptor does not fit my wall socket. We have the quickstart pack but sadly cannot get broadband set up and working. You’ll then be able to use your same old phone to make. 24-03-2021 05:06 PM. Please allow me to send you a PM so I can look into this further for you. Please, be advised once we switch to fibre optics your landline will need to connect via the hub, therefore we usually provide with an adaptor to use and plug your handset to the back of the router. Account - Cable. SpeedActive Member. Kindly expect the PM from me to arrive shortly, and respond directly when you can! Solved: Recieved the new adaptor to switch my phone to fibre network. See where this Helpful Answer was posted. Hi @bingoman000. You may still need to pay an activation fee, but some deals will offer activation for free. Broadband and TV deals. The wall socket is - 5109379. Switch on your TV, then using your own TV remote press the Input, AV or Source button. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Socket should be on the underside. Broadband and phone deals. . Unscrew one of the two lower cables & push the provided one over the exposed thread. “. Tuning in. Step 1 Disconnect the old TV box Switch the power off at the socket, where the existing TV box is plugged in. The best thing to do if. We have tried plugging it into the only box we found it would fit but no luck. If however the socket itself has been removed you will need assistance. The UK isn’t the first country to make this move. We have the quickstart pack but sadly cannot get broadband set up and working. However, I don’t have a Virgin Media socket neither a dongle on the wall for me to plug in the cable that was provided to me. I am trying to set up our wifi. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). My computer is upstairs and my router is downstairs, chained to the existing fibre wall socket. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. To be able to complete the self install there needs to be a Virgin Media Socket or cable for the Hub to connect onto. Browse Virgin Media Virgin Media Community. 1. I really want to sign up now before I move into. I don't work for Virgin Media. Browse Virgin Media. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Virgin media wall socket in an unusable place in QuickStart, set up and connections Saturday; Hi in QuickStart, set up and connections a week ago; Top. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. Security matters. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket, then get in touch. I have had a Virgin media landline since 1998, with two sockets installed by Virgin media for connected phones in different rooms. on 04-02-2023 11:17. I’ve received my QuickStart package to find I do not have a compatible wall socket. Stay safe online. I can see this is a common problem, and the answer is a technician visit. . The house is a new build, there's no lead in the paint, no aquarium or anything like that. Call the pre-installation and delivery team on 0800 052 1734. I think you'll be OK, the self install should include the coax cable you need actually. I am so sorry that you have - 5404317 BrowseSolved: I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. There is a cable on the right of the box coming from the outside. We've recently moved into our new hour and we received our HUB 3 along with the isolator cable but we don't seem to have a VM wall socket - 5365337 Browse Virgin Media Virgin Media Community What confuses some people is the push-on connector provided. Re: Wall socket. No setup fee. Browse Virgin Media Virgin Media Community. 168. You’ll need an adapter to get your fibre landline service up and running. If you have more than one phone socket with separate handsets, you may need additional adapters. I am going to cancel. Don’t turn on the Hub. I’ve just been to the property but not sure these are the right sockets. My Virgin Media App. com. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. 0. SpeedHi Woody007, Thanks for reaching out to us in our community and welcome both here and to Virgin Media, we are sorry that there being no internal cables wasn't picked up, as advised we only offer a qu8ickstart if the services have been in the property previously, we are unaware if the previous tennan. Account - Cable. . Give the pre-installs team a call on 0800 052 1734. The UK isn’t the first country to make this move. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Chatter and natter. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Explain what needs to be done and book an engineer visit. It is actually a VM box but a very old one, even though it was still in use just over a month ago. I'm a new customer with Virgin (M125 Fibre) so I don't have a Virgin splitter. Browse Virgin Media Virgin Media Community. Virgin media wall socket in an unusable place. Security matters. Manage Your Account. Account - Mobile. on 18-05-2022 19:55. Hi. Chatter and natter. Turn on and get connected. Just joined. The Hub 3 has arrived but the broadband spli. My Virgin Media App. ago Sometimes you will get a random cable sticking out of a wall with no isolator. I’ve received my quick start package today but I don’t have a virgin media wall socket only a bt one - 5053378. Only an aerial cable (pictured below) connected to a box outside my flat. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. I currently reside in a rental property, so I assume that I'll need to get in contact with my landlord first to make sure they're happy about someone coming out to ins. . Secondly, once you have the plug and socket perfectly aligned straight, try turning the plug anti-clockwise a little bit (the opposite way you would normally screw it on) and see if you feel a slight 'click' as the first bits of the threads align with each other (while you are turning the plug slowly anti-clockwise). It is possible to re-enable the existing sockets with this CV21 upgrade. Really basic information. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Turn on and start the hub. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. VM BB TV Landline. I could connect it in my house self install. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. I have gone through several videos and found that there should be wall socket inside your home. i opted for the self install, however on inspection we - 5180915. Don’t plug the power cable into a plug socket yet. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. Is there likey to be any problem with this, such as degraded of weaker quality or speed. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Sorry to see that you have been having issues with connecting your equipment. If I couldn't get the proper wall socket, the internet is not going to be set up su. I’m moving into a new property and was told the property was eligible for quick start as it has the sockets installed. If the Hub 3's telephone service has never worked, re-connect the phone the telephone wall socket to see if that is still live. I recently applied and received the delivery for a virgin package of tv broadband. VM BB TV Landline. 4. Networking and WiFi. Feb 22, 2022. on 22-10-2022 20:58. 0 Kudos Reply. Options. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. When I try connect a cable it's doesn't have anything to grab round it. But don't worry – if you don't have broadband, your network provider, such as BT and Virgin Media O2, will supply you with a connection to support the new digital landline system. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoFeb 22, 2022. I don't work for Virgin Media. Security matters. Speed2: Seeker. Estonia and the Netherlands have already switched. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. Or r. You already have the wiring round the house which extends your old ‘BT’ type (old virgin media) phone line to the phone secondary sockets round the house where you have and want your phones plugged in. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. Virgin Media; My Virgin Media; Shop; Help;. Being connected to the internet is one of the most important modern essentials in 2022, so it’s no surprise that new. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Browse Virgin Media Virgin Media Community. Recently, following reporting a phone fault, I was forcibly switched over to the new standard for hub-based telephony (27AC). These are the parts I could find, they were screwed into the end on the coaxial cable. Call them up and mention it to them otherwise they more than likely won’t say anything about it. Virgin in my area in Networking and WiFi 21 minutes ago; I Need a Virgin Media Wall Socket in QuickStart, set up and connections 5 hours ago; Hub 5 remote restart by Virgin in Networking and WiFi 5 hours ago; Cannot reset password in Email yesterday; Packet Loss when gaming, and on discord. --. RachelG2. We would like to show you a description here but the site won’t allow us. See where this Helpful. Manage Your Account. 3 5 comments Best Add a Comment LayerTough • 1 yr. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. A new secure password will be generated for you. . . All forum topics; Previous topic; Next topic; 1 REPLY 1. VM BB TV Landline. We have tried plugging it into the only box we found it would fit but no luck. Account - Cable. Tech Chatter. I'm a Very Insightful Person, I'm here to share knowledge. Ultrafast Broadband. The package was delivered but there is no wall socket for me to plug into. Customer since 1993. Ultrafast Broadband. Even sitting in the room above the router, the WiFi was dreadful. The box and cables may have been removed by the previous occupiers. If you would like, we can forward your details to the relevant team to see if your property is serviceable. 0 Kudos Reply. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Plug into the Virgin Media wall socket. I received a Quickstart kit, but I don't have the Virgin Media socket. Security matters. I Hi! I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. 0 Kudos. Options. Solved: Previously, I had BT connection so I need a wall socket. ReplyI am not currently a virgin media customer. on 22-10-2022 20:58. Unplug the white. Learn more. Tech Chatter. A RJ45 connector to BT socket would not be the right connection unfortunately. johiggins. Hello there. Manage Your Account. Account - Cable. . Vonage 2nd line. When the door-to-door salesperson from VM was negotiating my contract with me he assured me that my flat was already hooked up (he looked it up on his tablet), but. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Virgin Media; My Virgin Media; Shop; Help;. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Account - Mobile. Don’t have virgin media wall socket. Account - Cable. I moved house with my family and we wanted to move to Virgin Media. on a domestic hub you look at the values thus. Thanks for your post. Awful first impressions of Virgin Media. Connect the Hub’s power cable with the blue tab. I wanted. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Due to the nature of our network, connectivity can vary from property to property. I'm sorry to hear you're having these. I have tried them all with the cable, but they do not work. All the wall sockets I can see are for BT. Solved: Hi all, I am having my virgin media kit delivered Monday for quick self installation In worried I don't have correct socket can - 5181199 New Install Assistance. 0 Kudos. You can workaround it simply without the need for a cable. To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. Manage Your Account. The block box on second picture is an amplifier for terrestrial TV. The wall box may be branded with the logos of an old cable TV company (not VM). The cable fits in the socket shown in the image attached. No virgin media wall socket; Options. You can remove the lower cable coming out of the bottom of the box (11 mm spanner, it might be very stiff to turn) Presumably this is an extension cable going to another part of your home (and assuming you don't need/want anything connected to the other end of that extension cable). yes you need a tech dial 150 or 0345 454 1111 or wait here for VM - hopefully the main feed cable is ok - if so a quick and easy job i - 4353656 - 41 ACCEPTED SOLUTION. The wall socket I have within my home does not appear to be working. Call the equipment activation number on - 0800 953 9500 (option 3) – you may need the Hub. What should I do? - 5414930 Virgin Media Wall Socket. It's great to hear your wall socket concerns have now been addressed and resolved. No setup fee. Got my package today and there is an isolated cabled with it but I don't have the wall socket. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Here you’ll find all the help you need for Virgin Media related problems and issues. 0 Kudos. Manage Your Account. Options. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. Problem solved? Click to. kkd1. I received my broadband kit yesterday but I need the help of an engineer please. I'm a Very Insightful Person, I'm here to share knowledge. Explain what needs to be done and book an engineer visit. Turn on your TV and get connected. I guess your options are seek approval, be dumb and have install or change providers. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. You can also check for a loose cable as not all properties have a socket. We can assist further publicly for now with your Wi-Fi issues. Your traditional landline sockets will no longer be the connecting point for your landline handset. This is designed to push over the existing screw connector the outlet has. Manage Your Account. But I don't think I have any Virgin Media Wall sockets in my house. A master socket is the main socket for the phone line in your home, not an extension socket. We have a virgin media wall socket. The phone number doesn't connect you. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). I don't work for Virgin Media. I will only be using one wall socket, so the other socket will have no connections. Then just connect your various devices to the dongle. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. Account - Cable. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. Superfast Broadband. Networking and WiFi. My Virgin Media App. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). There are two outputs from here (the two connectors that are close together on the white box). I can see that you haven't been in touch with our team since our post, so I'm going to send you over a private message so I can look into this for you and get an engineer visit booked in. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Can't find Virgin Media socket. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. on 03-08-2020 18:05. When you see the ‘starting up’ screen, you can pull the tab out of the remote. Stay safe online. . My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. Hi I have ordered a quick start kit and don't have a virgin media wall socket. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. I have not long moved in this new house and all the connections in the house are phone connections all OpenReach. Box from Virgin Media arrived with Super Hub and cables. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. If you have a quick start kit this should be installed into a faceplate/wall socket with an NTL, Telewest or Virgin Media logo on it. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. You’ll need an adapter to get your fibre landline service up and running. Superstar. No, any cables within the house can be touched as much as the householder wants to touch them. I have received my quick start-up kit. . on 03-08-2020 18:05. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. I'm here to share knowledge, I don't work for Virgin Media. It is not functional with one line/number (which works on TEL1 by default). Connect the Hub’s power cable with the blue tab. The admin page for the hub says Telephony (disabled)tried to self install my Hub 3, but I don’t have the correct round wall socket. This promotion means you won’t pay the usual setup fee of £35. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Follow the instructions on screen to finish your setup. Tudor. Tudor. I'm a Very Insightful Person, I'm here to share knowledge. Can I have engineer visit and setup it? If all that fails then call the pre-installs team on 0800 052 1734 and asked for a manned installation. . Just received our set up kit and tried to install ourselves but we only have the Virgin and BT Ethernet sockets, not the one displayed in - 5318441. Manage Your Account. Red light means a connection issue. If the property has Virgin Media cabled up, it would only mean you need the Virgin services installed or connected to your property. Thank you for your response @andrewmonkie. I have been given other details for the account such as the account number/area code and. Or you may be quicker than average! You won’t be involved the whole time. The agent said I’ll need an eng. Community Natter. I have checked outside and there is a brown box shared with the neighbour. Switched. When I proceeded to set up my Hub 3 I quickly realised that. Stream from Virgin Media. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. . Browse. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. You can also check for a loose cable as not all properties have a socket. VM's phone service is provided from a telephone connection point on the back of the VM hub (which replaces the old 'telephone master socket'). Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Manage Your Account. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Options. Account - Mobile. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. Reply. If these are flats then they may be internally wired & use the SAT outputs on the media connection plate in the main living room. Stay safe online. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Browse Virgin Media Virgin. Then. Browse Virgin Media Virgin Media Community. Hey there, just got my 3. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Security matters. Virgin Media: TiVo® service. The connection cable should be on the other side of that incoming "hole". . I can only find the TV socket. Account - Cable. My Virgin Media App. 3 minutes ago. - 5243559Sorry to hear of the difficulty you've faced when trying to find where to plug in the Virgin Media services - it certainly looks like a very complex set up created by the previous owner. Select the correct HDMI input for your box. . so there is still radio and tv channels being piped down VM lines and its un-encrypted (tv channels are bbc1,bbc2,itv1,channel4 and channel 5. Follow the instructions on screen to finish your setup. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. I’ve got a broadband box to set up but no virgin media master socket ! I need to book an engineer to install one - 5446411. - 5156775. Community Natter. on 12-10-2022 15:38. If you can't see anything obvious go. Browse Virgin Media Virgin Media Community. Very poor advice. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Tudor. Tuning in. . Vonage 2nd line. Then unplug the power cable – keep these together. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socket Is they any way to go around from this An engineer is coming out this weekend but now I’m left with no internet I am getting a virgin media self installation kit delvered on Wednesday 9th August as I was informed on Virgin Media site online. Or wait here a day or two for a VM Mod to pick this up. Reply. I don’t have anywhere to plug the lead from the Wi-Fi to the wall - 5359595. Welcome to the community forums.